It is important to look at the relationships between consumers, staff, and the organisation in order to better understand why consumer engagement happens the way it does, and what might need to change.
The purpose of this activity is to help you visualize the relationship consumers have with your organisation now, and the relationship you’d like them to have.
If you don’t look at how you engage with consumers and what might need to change, it is impossible to continuously improve practice. Even the best services have room to become even better, and the very best services are constantly looking for ways to innovate. Not undertaking continuous improvement in consumer engagement can have some serious implications for care providers.
The purpose of this activity is to look at why you might need to rethink how consumer engagement is done, and what might happen if you aren’t open to changing.
There are a lot of anxieties, concerns, and roadblocks you can encounter when you are trying to change how consumer engagement is done in your service. This worksheet is a space to identify and document the things that are worrying you and your colleagues about trying to change practice. This is an important step in finding solutions.