Quality Policy

Quality Policy

Quality Statement

COTA Queensland exits to protect and promote the well-being of Queenslanders as they age and works to achieve a more just and equitable society.  We are equally committed to continual improvement in every aspect of our organisation.  We aspire to anticipate our constituent’s future needs and we will continually raise our standards to meet them.



We communicate our Quality Policy with our constituents, employees, volunteers, stakeholders and partners and solicit their inputs to enable us to meet their expectations.  We actively promote this policy across all levels of our employees and encourage them to embrace Quality as their personal commitment.  We encourage sharing of information on quality processes.


Continuous Improvement

We shall consistently strive to improve our quality through learning, sharing, benchmarking, innovation and participation in continuous improvement programmes.  Our quality documentation shall provide the framework for driving our quality programmes to instil a quality culture of excellence, innovation and continuous improvement.  We shall establish and maintain appropriate controls and conduct periodic reviews to attain our goals.


Business Management System Statement

The COTA Queensland Business Management System documents the company’s best business practices, which aim to satisfy customer requirements and expectations including any statutory, regulatory or special requirements and improves the overall management of the Company.

The COTA Queensland Business Management System comprises of, meets the requirements of the international standards ISO 9001:2015 (Quality). This system addresses the leadership, operational planning, and controls of the Company’s services.

As a primary obligation, COTA Queensland is committed to meeting the needs and expectations of our customers by the capable implementation of a thorough, innovative and accredited Business Management System.


Name: Mark Tucker-Evans

Position: Chief Executive

Date: 7th October 2020