Consumer engagement is getting a lot of attention in the sector right now. However, it’s always been a part of the way providers have designed and delivered aged care and services. What’s changing is the expectation about how you go about it.
This short video unpacks what consumer engagement is and what it means in practice.
We have included a worksheet with some prompt questions to help you reflect on the video. The worksheet also includes the link to the video to make it easy to share with other staff.