If a travel cancellation or disruption loss does occur, a customer should first please contact their travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets.
OTA Queensland, the seniors peak body, has called on the newly elected Government to honour older Queenslanders with practical support.
"All Members of Parliament need to represent the older people in their electorates who are doing it tough," said COTA Queensland Chief Executive, Mark Tucker-Evans