The spread of Coronavirus (COVID-19) is a rapidly developing situation. Chubb (COTA’s travel insurance provider) closely monitoring guidance issued from leading organisations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the COVID-19 through its travel security and medical assistance partners.
To assess its policy response to COVID-19, Chubb has carefully considered governmental and other public reporting of this situation.
Chubb have now declared the virus to be a foreseen circumstance and coverage relating to the virus could be declined or limited depending on various scenarios.
If a travel cancellation or disruption loss does occur, a customer should first please contact their travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets. After this, if the customer still has a loss, they may wish to submit a claim along with the original and amended itineraries and relevant documents to substantiate their remaining loss.
Read Chubb’s Travel Insurance Claims Response, Coronavirus (COVID-19) updated 3 March 2020 to find out more.
