If a travel cancellation or disruption loss does occur, a customer should first please contact their travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets.
In July the Australian Human Rights Commission released a report on Multigenerational workforces: a guide to the rights of older workers under the Age Discrimination Act 2004.
Research shows that grandparents who are responsible for the care of grandchildren are more likely to be depressed or have health problems compared to peers.