Aged Care Navigator Trial

Aged Care Navigator Trial

Stage 2 Rural and Regional Queensland July 2020 – June 2021

COTA Queensland is testing a hybrid in person/digital approach to deliver information sessions in selected rural and regional communities between October 2020 and May 2021.

Information sessions are being designed and delivered in partnership with local community organisations. People will gather in person and/or online through their local community organisation or ‘hub’, and the information session will be delivered virtually by COTA Queensland staff in Brisbane.

Session details will be added as they become available.

For more information, contact Paul Gabbert  on 07 3316 2913 or Sherryn Davies on 07 3316 2916

You can find more information and other resources on our  Aged Care and Home Care page.

Find out more about the Aged Care System Navigator trials around Australia including factsheets and locations here

This Aged Care Navigator Trial is delivered by COTA Queensland as part of a consortium led by COTA Australia and funded by the Australian Government.

Stage 1 Bundaberg January 2019 – June 2020

COTA Queensland  was one of the partners for the initial navigator trials in 2019 – 2020 with a ‘community hub’ approach in Bundaberg.  The focus of the trial was on people who were not currently receiving services and people who may experience additional barriers in accessing support. COTA Queensland worked with key organisations and community connectors to identify needs and opportunities and as a result, tested the following activities.

Peer led group information sessions

Local COTA Queensland volunteers initiated contact with community groups and provided introductory information about the aged care system. All participants received a Navigating the Aged Care Maze booklet as part of the information session.


COTA Queensland staff in conjunction with ADA Australia staff provided introductory seminars on the Aged Care system.

The group information sessions and seminars covered

  • Myths and facts about Aged Care
  • Three main programs of support subsidised by the Australian Government.
  • Your contributions
  • The assessment process
  • Thinking about what is important to you as you get older.

These activities were interactive with people having the opportunity to ask questions and share information.  Twenty one sessions were delivered between February 2019 and February 2020 with 417 people participating.


COTA Queensland staff and local volunteers also participated in and contributed to seniors’ expos and forums, and met with and provided aged care and support information to workers and community groups involved with indigenous, multicultural and other communities within the region.

Information sessions and face-to-face outreach activities ceased early March 2020 as a result of COVID-19 group gathering restrictions.