Aged Care Navigator Trial

The Aged Care Navigator Trials are now concluded.

These trials have informed the new Care Finders Program which will commence in all areas across Australia from early to mid-2023.

The Care Finder Program is specifically for vulnerable older people who need intensive support to access aged care and other local services.  To find a Care Finder, go to

Aged Care Information and Support

For Aged Care information and support, please visit My Aged Care at or phone 1800 200 422.

My Aged Care support is also available face-to-face through some dedicated Services Australia service centres.

You can book an appointment to speak to an Aged Care Specialist Officer (ACSO) in person by calling 1800 227 475 on weekdays from 8am to 5pm.  Or visit their website at My Aged Care face-to-face services – Services Australia


Previous Trials

July 2020 to June 2021  In partnerships with local community organisations, COTA Queensland delivered group-based information sessions through a mixed modality approach.  This involved COTA Queensland presenters live streaming aged care information presentations and Q&A in to communities, with local coordinators organising the event and supporting people in the community.  Partners were based in Barcaldine, Charleville, Charters Towers, Childers, Cooktown, Gin Gin, Hervey Bay, Hughenden, Maryborough and Pomona.  …
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