Have your say on exit entitlements in retirement villages in Queensland

Retirement village operators are required to pay residents their exit entitlement 18 months after the resident permanently leaves a village, unless doing so would cause the operator undue financial hardship. This protection also applies to retirement village units held by former residents under freehold title.

The legislation requires that there be a review of these requirements, and that review is now underway. You can find out more about the review on the Department of Housing and Public Works website here.

Have you experienced the exit process and payment of an exit entitlement?

Do you know any residents, former residents, and families of residents or former residents?

Have you provided advice to anyone on this matter?

The review consultation process is being led by Findex. They are keen to connect with as many stakeholders as possible to understand the impact. There are a few ways you can take part.

  1. You can complete this survey The survey will end on 31 August 2020.
  2. The panel will consider written submissions to exitentitlements@findex.com.au or Retirement Village Feedback c/- Findex (D Griggs) GPO Box 736 Brisbane Qld 4001 by 15 September 2020.
  3. Findex will host a limited number of interviews between 3 August and 16 October. Please let findex know before 24 July 2020 if you would like to be considered for an interview.
  4. You can call Findex on (07) 32333520 for any other issues.

1 thought on “Have your say on exit entitlements in retirement villages in Queensland

  1. I consider it be be very misleading to use the term “EXIT FEES” when, in fact, the fees are paid on entry and are included in the purchase price.

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